Retrieving your UNOS MIDlet and login details FAQ

I lost my password. How do I retrieve it?

Please follow the instructions on our website to retrieve your password.  If you need further assistance, please contact Customer Care via UNOS SMS to 123, via e-mail to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it , via our online enquiry form, or call our Customer Care hotline numbers:
Australia:  +61 2 9037 4280
Hong Kong:  +852 3072 1599
Malaysia:  +60 3 7960 6080
Singapore:  +65 3106 2095

I just bought a new phone. What do I do?

Please contact Customer Care for temporary suspension of your UNOS account. After you have acquired a new mobile phone, please contact Customer Care to reactivate your UNOS account.On your new phone, type get.myunos.com into your mobile web browser, click “Download” and follow the rest of the prompts to reinstall UNOS. Once you have finished the authentication process, all your previous details and your account balance will be displayed on your new phone.Alternatively, login at www.myunos.com with your username and password, and click on “Retrieve Midlet” to download UNOS into your new phone.

I have changed my phone number, how do I transfer my credit?

Unfortunately we do not allow the transfer of credit from one phone number to another.