Data Connection FAQ

I have activated GPRS/3G/EDGE accesses but I still can’t use UNOS. Why is that the case?

First of all, please ensure you have downloaded all the necessary settings from your service provider and have restarted your mobile phone. 

Secondly, please ensure that you have selected the right access point name (APN) on your mobile service provider (e.g. Telstra internet (Telstra, Australia), celcom.net.my (Celcom Malaysia), mobilenet (M1, Singapore), internet (Vodafone, UK), etc).

Finally, please ensure that you have set permission to enable service access via GPRS and SMS in the UNOS PRO software.  For more information, please contact us.  You may download the UNOS PRO User Guide for details on access point name (APN) settings for your mobile phone or you may click here.

How do I get data access on my mobile phone?

Please call your carrier or service provider to enable 3G, EDGE or GPRS on your SIM card.  Usually your carrier or service provider will send you the necessary settings to your mobile phone.  You will need to save these settings to your phone.

Why does the Select Access Point prompt keep reappearing while I’m using UNOS PRO?

The data connectivity required by UNOS PRO to stay online may disconnect whenever your mobile reception is poor. Please select your access point to allow UNOS PRO to reconnect.

Does UNOS PRO perform any compression/encryption when sending messages?

Yes. UNOS uses a unique compression/encryption technology to help you save on data charges and give you a high level of security when sending messages.

Why does UNOS ask me for data connection?

UNOS requires data connectivity to function, e.g. to download e-mails and trigger voice calls.